Sales & serviceClear handover to your team when needed.
Customer service agent. Handles common enquiries across chat and email, with clear handover to your team when needed.
Ask about this agentHome / Our Services / AI Agency / Factory
AI Agency / FactoryTurn AI into everyday impact.
A six-stage pathway from opportunity discovery to AI in your daily operations, with people, data, governance and measurable business outcomes built in at every step.
We map how work gets done, identify delays and repetition, then rank opportunities by expected value, effort and risk.
Test priority ideas with masked or synthetic data in an isolated environment before connecting anything to live systems.
A working agent or automation, tested with your team and measured against success measures agreed before the build.
Connect secure, approved workflows to the systems your teams already use.
We strengthen security, plan for errors and add human review where it matters before expanding use across the business.
Ongoing monitoring, cost reviews, model updates and performance reporting help your AI remain useful as your business changes.
AI Opportunity AuditWhat’s included
✓Workflow mapping with the people who do the work
✓Analysis of delays, rework and repetitive tasks
✓Opportunity scoring against value, effort and risk
AI Opportunity AuditWhat’s included
✓Workflow mapping with the people who do the work
✓Analysis of delays, rework and repetitive tasks
✓Opportunity scoring against value, effort and risk
Safe experimentationWhat’s included
✓A test environment kept separate from live systems
✓Masked or synthetic versions of your data
✓A clear recommendation to proceed, adjust or stop
Fixed-scope sprintsWhat’s included
✓Agreed scope, baseline and success measures
✓Build from our agent catalogue or fully custom
✓Hands-on testing with your own team
Into the tools you already runWhat’s included
✓Secure connections to your existing systems
✓Single sign-on and role-based access
✓Hands-on staff training and AI champions
Production-ready rolloutWhat’s included
✓Security and privacy review
✓Error handling and safe fallbacks
✓Human review for decisions that need judgement
Managed serviceWhat’s included
✓Continuous monitoring and alerts
✓Usage and cost control
✓Monthly performance reporting
SkillsNest AI Agency / Factory
The right expertise. Built around your business.
SkillsNest brings together technology product partners and specialist service providers to design and build custom AI solutions and workflows around your people, processes and systems.
- Technology products
- Specialist services
- Custom workflows & AI solutions
The Factory line
Six stages, from opportunity to everyday operation.
People, data, governance and measurable outcomes are built in at every stage.
What comes off the line
Plug-and-play agents, kept under your team’s control.
Agents configured to your processes, across sales and service, operations and finance, and people and knowledge.
Sales & serviceInbound enquiries sorted against your criteria.
Lead qualification / SDR. Sorts inbound enquiries against your criteria and can prepare a handover or meeting for your sales team.
Ask about this agentSales & serviceAgreed call types answered and routed.
Voice receptionist. Answers agreed call types, captures details and routes requests under your handover rules.
Ask about this agentSales & serviceOn-brand posts, calendar kept full.
Social content engine. Drafts on-brand posts and keeps your content calendar full.
Ask about this agentOperations & financeDraft proposals and quotes for review.
Proposal & quote drafting. Turns briefs and pricing into draft proposals and quotes for your team to review.
Ask about this agentOperations & financeBills prepared for review.
Invoice processing. Extracts invoice details and prepares bills for review in your accounting workflow.
Ask about this agentOperations & financeAgreed fields pulled from forms and PDFs.
Document extraction. Extracts agreed fields from forms, contracts and PDFs for checking and entry.
Ask about this agentPeople & knowledgeAnswers with sources available for checking.
Internal knowledge assistant. Helps staff find answers in your policies and documents, with sources available for checking.
Ask about this agentPeople & knowledgeApplications organised against role criteria.
Recruitment screening. Organises applications against role criteria so your team can review them consistently.
Ask about this agentOnly at SkillsNest
AI + Human workforce
We bring people and AI agents together in workflows that make responsibilities clear and keep human judgement where it belongs.
People + AI agentsClear accessHuman reviewDefined ownership
Trust, built in at every stage. People stay in control.
- Privacy-aware data handling
- Australian data hosting options
- Human oversight on key decisions
- Full audit trails
How to engage
Start small. Prove value. Keep it running.
SkillsNest · Westmead, Sydney
Start with an AI Opportunity Audit
- Fixed price · start here
- Video call or in person in Westmead
- We confirm scope by email
Find the right starting point for your business. Pick a preferred day and time of day; we confirm by email.
Prefer to call? +61 2 7820 1919 · in**@************om.au
Request received
We’ll confirm a time by email.